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Regulatory · Telecom · 2025
Opening up a telecom regulatory docket built to keep people out.
- 100s
- first-person comments
- 1,000s
- customers reached
- <2 weeks
- to statewide scale
Outcome
Real consumers went on the record, and the case was reframed around access.
A state proceeding on broadband investment sat behind a confusing, hard-to-find comment portal. Influent built a simple front door into it and helped people put their own experiences into words. Parents, small business owners and rural residents who had never commented before filed directly into the docket.
In their own words
"I had to cut back on electric use, sit in the dark. I'm also on oxygen, and had to reduce my use."
What Influent built
Regulatory comments · Story capture · Customer activation